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Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using Ordia ("Service"), operated by Sophina Inc. ("Company", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Service Description

Ordia is a SaaS platform that analyzes data from Slack, GitHub, and Jira using artificial intelligence (including OpenAI API) to provide insights, notifications, and action items for development teams. The Service is provided on a subscription basis.

3. AI Disclaimer

THE SERVICE USES ARTIFICIAL INTELLIGENCE TO GENERATE ANALYSES, INSIGHTS, AND RECOMMENDATIONS. YOU ACKNOWLEDGE AND AGREE THAT:

  • AI-generated outputs are provided "as is" without any warranty of accuracy, completeness, or reliability.
  • AI may produce incorrect, incomplete, misleading, or inconsistent results.
  • You are solely responsible for any decisions or actions taken based on AI-generated content.
  • The Company is not liable for any damages arising from reliance on AI outputs, including but not limited to business decisions, personnel actions, or project management choices.
  • AI outputs should not be used as the sole basis for critical business decisions.

4. Third-Party Service Dependencies

The Service integrates with and depends on third-party services including, but not limited to:

  • Slack Technologies, LLC
  • GitHub, Inc.
  • Atlassian (Jira)
  • OpenAI, L.L.C.
  • Amazon Web Services (AWS)
  • Supabase, Inc.
  • Cloudflare, Inc.

We do not control these services and are not responsible for their availability, performance, changes, outages, or discontinuation. Any disruption, delay, or modification to third-party services may affect the functionality of Ordia, and we shall not be liable for any such impact.

5. Account and Access

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

Prohibited Activities

You agree not to:

  • Use the Service for any unlawful purpose
  • Abuse, overload, or exploit the API beyond reasonable use
  • Attempt to gain unauthorized access to the Service or related systems
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Interfere with or disrupt the Service or servers
  • Share account credentials or allow unauthorized access
  • Use automated means to access the Service beyond provided APIs

We reserve the right to suspend or terminate your account immediately and without notice for any violation of these Terms.

6. Subscription and Billing

  • Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled.
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
  • No Refunds: All fees are non-refundable except as required by applicable law. No refunds or credits will be provided for partial subscription periods.
  • Price Changes: We may modify pricing with 30 days' notice. Continued use after price changes constitutes acceptance.

7. Data

You retain ownership of your data. By using the Service, you grant us a limited license to process your data as necessary to provide the Service.

  • Data Retention: Your data is retained while your account is active. Upon account deletion, we will delete your data within 30 days, except as required by law.
  • Service Improvement: We may use anonymized, aggregated data that cannot identify you or your organization to improve the Service.
  • AI Processing: Your data may be processed by AI systems. See our Privacy Policy for details.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
  • THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
  • THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, violation of these Terms, or violation of any rights of a third party.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Arbitration Agreement

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in English and held in Delaware, United States, or remotely as agreed by the parties.

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12. Modifications

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

13. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and the Company regarding the Service.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • Waiver: Failure to enforce any right does not constitute a waiver of that right.
  • Assignment: You may not assign these Terms without our consent. We may assign our rights freely.

14. Contact

For questions about these Terms, contact us at:

Email: legal@ordia.dev